faqs
Here, you’ll find essential information about our products, services and policies. We’re committed to providing clarity and helping you make the most of your shopping experience with us. Whether you have questions about our shipping process, sizing, exchanges or product care instructions, we’ve got you covered.
Where is my order?
Orders generally ship within 24 business hours (we’re open Monday – Friday) however this can vary during holidays or high order volume periods. You can read an explanation of order statuses below:
Processing: Your order has been confirmed, and our team is working on packing/shipping your order
Completed: Your order has been packed/shipped and is either on its way to you or has already been delivered. Check your email for a shipping confirmation and your tracking number.
On Hold: Order is on hold either due to an out of stock item or another order related issue. We will contact you shortly after receiving this order status.
How can I make a return?
We accept returns of unworn/unwashed apparel and accessories with tags still attached and in original packaging within 30 days of purchase. Please visit our returns page for more information and instructions.
Can I make an exchange?
Currently we don’t offer exchanges. Instead, you can send back your items for a refund and you’re free to place a new order for the exchange items whenever you’d like.
What do I do if I received a defective item?
If you’ve received a defective item or have an item that you believe to have worn our prematurely, please contact our Brand Specialist Team. You can find our contact us page here. Or feel free to send us a live chat during business hours.
What is the difference between dispatch and delivery?
Dispatch is the time it takes from receiving your order to it leaving the warehouse with one of our shipping partners. Delivery time is the time it takes to get to you once our delivery partners pick up your package from one of our fulfilment centres.
Can I make an exchange?
Currently we don’t offer exchanges. Instead, you can send back your items for a refund and you’re free to place a new order for the exchange items whenever you’d like.